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  1. I have tried to remove a stain but it still shows up. What should I do next? Q. I have tried to remove a stain but it still shows up. What should I do next? A. If a stain is still present, a chemical poultice may have to be applied. Avoid using chemicals of any kind until you know which chemical cleaner to use. Certain ... Read More
  2. How can I prevent stains from occuring in my stone? Q. How can I prevent stains from occuring in my stone?A. If your stone is porous -- it can absorb liquids -- then you will want to make sure to have it sealed properly with an impregnating sealer. Sealers for stone are designed to fill the pores to g... Read More
  3. How do I remove a rust stain from my marble floor? Q. How do I remove a rust stain on my marble floor? A. Rust is one of the most difficult stains to remove from marble, granite and other stone surfaces. Many of the rust removers available in stores can damage stone. We have found a great method for ... Read More
  4. What is the best way to fill holes in travertine tiles? Q. What is the best way to fill holes in travertine tiles?A. One quick and effective way of filling holes in honed travertine is to squeeze some almond-colored caulking material in them. Fill in excess, push the filler in as deep as possible wit... Read More
  5. Why does black granite fade? Q. Why does black granite fade? A. The answer is, black granite should not fade. Black granite imported from Asia is sometimes doctored with dyes and oils to darken the surface. The fading is nothing more than the dyes and oils being removed. Yo... Read More
  6. How do I prepare a poultice & use it to remove stains? Q. How do I create a poultice to remove stains? I know that to remove stains from my granite countertops that I need to make a poultice, but how do I do it?A. Here is how you do it:First, understand what a poultice is. It is simply a chemical or... Read More
  7. How do I treat an organic and inorganic stain? Q. How do I treat an organic and inorganic stain?A. The chemical of choice for both Organic and Inorganic stains is Hydrogen Peroxide (30/40 volumes, the clear type – available at your local beauty salon. The one from the drugstore is too weak,... Read More
  8. How do I treat a metal stain? Q. How do I treat a metal stain?A. For Metal stains, our favorite is a white powder (to be melted in water), which is available at fine hardware stores all over the country under the trade name of "Iron-out." ... Read More
  9. I just had my floors refinished, how do I maintain them? DON'T damp-mop your floor using a solution of water and stone soap. Like any other soap, stone soap will leave a hard-to-remove deposit on the surface of the stone. Stone soaps have very limited applications and, most importantly, they are not for cl... Read More
  10. How do I care for my newly installed floors? The best thing to have done to a brand-new polished stone floor is a detailing job by a properly trained janitor, or a professional stone refinisher. Detailing means deep-cleaning the floor virtually square inch by square inch, removing all possible ... Read More
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