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  1. Is there a product that will remove water rings from a polished marble surface? Q. Is there a product that will remove water rings from a polished marble surface? A. What are commonly mistaken and referred to as water rings are generally etch marks. Etching is actually surface damage caused by a chemical reaction from an acidi... Read More
  2. What is the best way to fill holes in travertine tiles? Q. What is the best way to fill holes in travertine tiles?A. One quick and effective way of filling holes in honed travertine is to squeeze some almond-colored caulking material in them. Fill in excess, push the filler in as deep as possible wit... Read More
  3. I have Ubatuba granite & it is filmy, looks dull & leaves water spots on it when I wipe it. How can I fix this? Q.  I have Ubatuba granite & it is filmy, looks dull & leaves water spots on it when I wipe it. How can I fix this? A. It is not the stone itself that is the problem but something on the surface of the stone. You may have either a ... Read More
  4. How do I prepare a poultice & use it to remove stains? Q. How do I create a poultice to remove stains? I know that to remove stains from my granite countertops that I need to make a poultice, but how do I do it?A. Here is how you do it:First, understand what a poultice is. It is simply a chemical or... Read More
  5. I just had my floors refinished, how do I maintain them? DON'T damp-mop your floor using a solution of water and stone soap. Like any other soap, stone soap will leave a hard-to-remove deposit on the surface of the stone. Stone soaps have very limited applications and, most importantly, they are not for cl... Read More
  6. How do I care for my newly installed floors? The best thing to have done to a brand-new polished stone floor is a detailing job by a properly trained janitor, or a professional stone refinisher. Detailing means deep-cleaning the floor virtually square inch by square inch, removing all possible ... Read More
  7. How should I care for my natural stone floors? First, Invest in Quality Cleaning Tools. A cleaning chore—any cleaning chore—is never a matter of a cleaning product only. The implements—cleaning rag, paper towel, scrubbing pad, squeegee, etc.—are important considerations as... Read More
  8. I know that I can use mineral oil on my soapstone to age, or give a nice patina to my soapstone, but how do I remove the excess mineral oil from the surface of the stone? You can use denatured alcohol or acetone but the preferred choice would be to not use so much mineral oil that you would have to do this. Ideally, if you use a clean rag or good quality paper towel after the application and rub, rub, rub, any little ... Read More
  9. Section of Newly Installed Stone Is Darker Than Surrounding Stone Q. Natural stone tile installation has water marks that aren’t fading after 2 weeks of installation. Should I apply a poultice to remove the moisture? MSI sells the stone. It's called white oak. It's honed marble, 24 inch tiles, and... Read More
  10. How to Remove White Build-up on Marble Q. I have an (intentionally) distressed marble seat in my shower. After years of use, there is a build up of white on top of it. How do I get ride of it? Thanks. A. White residue on the top of stone can be attributed to ... Read More
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