Why White Marble Turns Yellow: Causes and Cures
Viewed 248704 times since Mon, Feb 1, 2010
Fred M. Hueston, PhD Sitting in my office one morning I received a call from a very upset home builder. He told me he was building a two million-dollar home on the west coast of Florida. They had installed nearly 3500 square feet of a white... Read More
Viewed 9840 times since Tue, Dec 23, 2008
Stone Myths By Frederick M. Hueston www.stoneforensics.com Over the past 20years I have heard many stories about the reasons stone will fail, turn color, fade or what ever. Many of these stories are funny and almost all of them are just plain... Read More
Black Granite Fading - Doctored Stone
Viewed 9035 times since Tue, Dec 23, 2008
Black Granite Fading By Frederick M. Hueston I have received numerous calls lately concerning the fading of black granite countertops. The most common complaints seem to be on Absolute Black, Black Galaxy, Zimbabwe Black and a few others. I have... Read More
Restoring Silestone and Quartz Kitchen Counters
Viewed 3963 times since Thu, Jul 30, 2015
Q: We have a Silestone kitchen counter which has developed some "dulling" in a couple of areas. One was due to someone rubbing to hard with a slightly abrasive cloth and the others are due to the sun shining on the counter. Is there anything/anyone... Read More
Viewed 2594 times since Mon, Oct 26, 2015
Q: Hi. I recently had a patio laid in natural sandstone and my builders used a cement coloring in the pointing. When wiping down with wet sponges, they have left stains on the sandstone. What do you recommend? Is there anything we can do?... Read More
Stained Absolute Black Granite
Viewed 2435 times since Mon, Oct 26, 2015
Q: I’m getting ring stains on my honed Absolute Black Granite that is a year old. We’re careful about oil or anything acidic getting on the granite, and it seems all stains present themselves in the form of ring. Please advise as... Read More
Marble Table Flaking
Viewed 2186 times since Thu, Oct 22, 2015
Q: I have a coffee marble table, and it has been stored in a garage for a year. The legs of the tables are peeling or flaking. How can I remove the flaking and add a sealant or protection that was once there? what products do you recommend?... Read More
Travertine Patio Needs Cleaning
Viewed 2076 times since Mon, Nov 16, 2015
Q: I have had a travertine patio for approximately 10 years installed in sand. It has accumulated dirt from not being hosed or washed. What products do you recommend to clean it? A: How to go about cleaning your patio depends on... Read More
Why Did My White Marble Turn Yellow
Viewed 1565 times since Tue, Aug 11, 2015
Q: Why did my beautiful white marble suddenly begin to turn yellow? A: Unfortunately, this problem is not uncommon, according to Fred Hueston, Chief Technical Advisor for Stone and Tile PROS, who says there are a number of causes for yellowing... Read More
What To Do About Cracking, Peeling Marble Coating
Viewed 43516 times since Sun, Apr 7, 2013
Q. The resin coating of our Knoll Saarinen marble top table has been cracking and peeling for the past year. We don't know what to do. Any advice? A. Some manufacturers use resins to create a topical polish, which look amazing... at... Read More
I have a travertine dining room table. What should I do to seal it and how should I clean it?
Viewed 37298 times since Thu, Dec 27, 2007
Q: I have a travertine dining room table. What should I do to seal it and how should I clean it? A: Regarding sealing travertine, check first to see if you require sealing of your travertine by spilling some clean fresh water on it for 5 minutes. If... Read More
Is granite sensitive to acids?
Viewed 33928 times since Wed, Feb 28, 2007
Unlike marble, granite is not a calcite based stone and is not generally vulnerable to acids. However, some stones, even though they are marketed as granite, may in fact have calcium in their makeup. Furthermore, there is one acid that will severely... Read More
Marble / Granite Cleaning - Is it safe to use steam cleaner on marble shower walls / floors and granite countertops
Viewed 32003 times since Wed, Aug 18, 2010
Q. Is it safe to use a steam cleaner on marble shower walls/floors and granite countertops? A. Under normal circumstances typical heavy duty steam cleaners are too high temp and are not recommended. Why? Because of thermal expansion and... Read More
My honed black granite looks streaky, ( from sealer application). How do I remove the sealer or do I need to re-sand the stone?
Viewed 26353 times since Thu, Mar 1, 2007
Q. My honed black granite looks streaky, (from sealer application). How do I remove the sealer or do I need to re-sand the stone? A. You may have to call in a stone restoration pro on this. But try this first: Pour some acetone (the kind you get in a... Read More
How do I treat an oily stain on my granite or marble?
Viewed 26034 times since Thu, Mar 1, 2007
Q. How do I treat an oily stain on my granite or marble?A. For oily stains our favorite is acetone, which is available at any hardware or paint store. (Forget your nail polish remover. Some of them contain other chemicals, and some other ones contain... Read More
marble needing acid washing for care
Viewed 24278 times since Thu, Aug 19, 2010
Q. A tile merchant told me that you re-seal polished marble yearly and after 2 to 3 years you have to have it acid washed. Considering marble for bathtub surround walls and floor. Is travertine any less care? Live in hard water area. A. The... Read More
Urine on polished marble near toilet
Viewed 23950 times since Fri, Oct 2, 2009
Q. What product of yours will enchance and remove yellow urine stains around toilet...without...having a professional come in? A. This is a question we get quite a bit... well, except for the how to enhance urine stains part. By the way, we don't... Read More
How do I clean the hard water marks in my Travertine shower?
Viewed 21514 times since Tue, Nov 17, 2009
Q: My 6 month old shower has a travertine shower pan and a combination of ceramic and travertine tile on the walls. There are hard water marks all over the tile and on the fixtures and I need to get them off. I have already tried some of the... Read More
Changing the Color of Marble... Is This Possible?
Viewed 18232 times since Tue, May 28, 2013
Q. Can I change the color of my pink marble top? I have a coffee table with a pink marble top about 30 years old. Love the table, but pink top is outdated. Would like to change the color of the marble. Can this be done? Is pink a naturally... Read More
Can I change the color or stain my travertine slate a darker color?
Viewed 17973 times since Fri, Jan 29, 2010
Q: I just purchased an extremely light colored travertine slate for my front room, but would like a richer, darker color for the slate. Since it has not yet been sealed, can the slate be "colored" or "stained" before it is installed? A: Are you... Read More
Crack In Newly Installed Quartzite Island Top
Viewed 17556 times since Tue, Mar 26, 2013
Q. Hi, the very first time I set a cutting board on the 6" hang over on my new sun gold quartzite island top, I noticed a crack 3 hours later. The crack extends 10" into the island top and also straight through the seperate 2 1/2" beveled edge. This... Read More
How to remove white spots on marble
Viewed 16078 times since Thu, Apr 23, 2009
Q. I recently washed the mirrors about the marble or granite tiles with vinegar. Now there are spots on the tiles. Is there a way to remove these? It feels a little rough on the top of the spots as if the coating came off a bit. What can I do? A.... Read More
Is it safe to use acetone to clean haze on my granite?
Viewed 15345 times since Sun, May 20, 2007
Q: I recently had ghibli granite countertops/backsplash installed and noticed a smearing/haze that looks like the granite was not thoroughly cleaned prior to being sealed. I took a rag and acetone and cleaned an area of the backsplash... Read More
granite crack vs vein in granite countertops
Viewed 15030 times since Wed, Jun 2, 2010
Q. i just had granite countertops installed and after they left noticed what appears to be a crack running diagonally the full length and edge. you can see and feel it yet it is not so open as to see light. the contractor says it is a vein. how can i... Read More
How do I remove a rust stain from my marble floor?
Viewed 14841 times since Thu, Mar 1, 2007
Q. How do I remove a rust stain on my marble floor? A. Rust is one of the most difficult stains to remove from marble, granite and other stone surfaces. Many of the rust removers available in stores can damage stone. We have found a great method for... Read More
How to remove calcium build-up on headstone
Viewed 11387 times since Tue, Oct 13, 2009
Q: How would I get rid of calcium buildup on a headstone? The primary surface is polished and where the engraving is it is rough. The calcium from the hard water has caused a buildup, especially in the rough area. What should I use to get the... Read More
I am thinking of installing travertine tiles in my bathroom shower and would like to know if there are any problems with this type of stone in a shower stall and how difficult it is to clean?
Viewed 10415 times since Thu, Mar 1, 2007
Q. I am thinking of installing travertine tiles in my bathroom shower and would like to know if there are any problems with this type of stone in a shower stall and how difficult it is to clean? A. Travertine is essentially hard water deposits in... Read More
How can I remove mud stains from Travertine patio?
Viewed 9902 times since Wed, Aug 6, 2008
Q. Hi! We have outdoor noce travertine - unsealed - on our pool patio deck. We had a "dog party" last week and one dog loved to swim. He repeatedly jumped in our pool and then ran through our plant beds, tracking mud all over our travertine. The mud... Read More
How much does it cost to polish honed travertine?
Viewed 9601 times since Mon, Dec 21, 2009
Q: What is the average cost per sq ft for shining or polishing honed travertine in a large flat surface? A: Cost is going to vary on many factors. It will depend on how dull the floor is and how many steps will be needed to achieve the desired... Read More
How to remove quartz burn mark (Cambria)
Viewed 9458 times since Sat, May 9, 2009
Q. Is there a way to repair a quartz (cambria product) burn mark? A. The problem with a burn mark in the Cambria (or any other engineered stone or Solid Surface) is the burn mark is in the resin in the material. That is what burned. Depending... Read More
Hard water stains and etching on soapstone
Viewed 9444 times since Sun, Jul 6, 2008
Q: I have hard water stains on my soapstone countertops. It is an extremely hard and dense green soapstone, not the softer black and white. The rings and cloudy sponge marks are driving me crazy. My fabricator oiled the countertops and said that the... Read More
How do I prepare a poultice & use it to remove stains?
Viewed 8828 times since Thu, Mar 1, 2007
Q. How do I create a poultice to remove stains? I know that to remove stains from my granite countertops that I need to make a poultice, but how do I do it?A. Here is how you do it:First, understand what a poultice is. It is simply a chemical or... Read More
How do I treat an organic and inorganic stain?
Viewed 8723 times since Thu, Mar 1, 2007
Q. How do I treat an organic and inorganic stain?A. The chemical of choice for both Organic and Inorganic stains is Hydrogen Peroxide (30/40 volumes, the clear type – available at your local beauty salon. The one from the drugstore is too weak,... Read More
Can enhancing sealing be removed?
Viewed 8545 times since Thu, Aug 21, 2008
Q. The installer of my granite countertop used a color enhancing and impregnating sealer. I wish he would have asked if I wanted the deepened color. Is there any way to return the granite to the original color and then reseal with non enhancing... Read More
limestone with mold / mildew stains in grout joints.
Viewed 8460 times since Sun, Jul 11, 2010
Q. We have mold buildup in grout joints and surface has film on it. What is best to clean mold and remove film from surface? A. There are several cleaners that will remove the mold but you must be careful to choose one that will not ... Read More
How to remove burn mark on marble
Viewed 8277 times since Tue, Dec 23, 2008
Q. We have marble / granite tiled floors and unfortunately a rug smoldered overnight and this has left scorch marks. Is there any remedy that isn't as drastic as replacing the now hard to find tiles? A. The good news is chances are it can be... Read More
Restoration of Crema Marfil
Viewed 8166 times since Fri, Mar 6, 2009
Q. I have a new home (1 year old). I chose to have crema marfil marble installed in the master bath. The entire floor and the walk-in shower are crema marfil. Neither the installer or the contractor gave me any warning about care of the... Read More
My dish soap dispenser which I had near the faucet left a dark stain (circle) on the granite which is very noticeable.
Viewed 8103 times since Mon, Mar 10, 2008
Q. I just got a new granite kitchen countertop. I didn't know this, but my dish soap dispenser which I had near the faucet left a dark stain (circle) on the granite which is very noticeable. How can I get rid of this stain? A. The soap... Read More
black spots on travertine shower
Viewed 8001 times since Mon, May 25, 2009
Q. My master bath was remodeled approx. 8 months ago and we used honed and tumbled travertine. It was professionally installed and moisture barrier was used in shower. Approx a month ago, I noticed a few black "dots" on the floor of the shower (they... Read More
Safety of Shark Steam Mop on Stone Floors
Viewed 7909 times since Wed, Aug 18, 2010
Q. Can I use a [Shark Steam Mop] to safely clean my new granite & marble floors? A. Yes, you should not have any problem with the Shark Steam Mop. Just make sure there is no metal or plastic touching the stone since it could... Read More
Removing etching from travertine table
Viewed 7494 times since Mon, May 25, 2009
Q. Hello I am looking for some help to correct water rings on our sealed travertine table. There are splash marks and rings where glasses were placed. This is a brand new table and I'm hoping to fix the rings before sealing the table with a product... Read More
removing scratch marks from travertine floor
Viewed 7454 times since Fri, Aug 13, 2010
Q. i have a customer with a scratched travertine entry floor. She sanded out the scrache marks but now has honed/dull lines. She would like to do the repairs herself. Any suggestions. Can she work her way up using higher and higher grit sandpaper? ... Read More
How do you wax hone finished travertine floors?
Viewed 7250 times since Fri, Dec 26, 2008
Q. How do you wax hone finish travertine floors? A. We do not recommend waxing travertine floors or any other stone floor for the following reasons: Waxes are topical coatings which are much softer than the stone and will mar and scuff easily.... Read More
How do I remove etching on limestone from cat urine?
Viewed 7039 times since Tue, Jan 5, 2010
Q: How can I remove etching that has formed on my Lagos Azul floor from cat urine? I cleaned it up pretty quickly but I see etching. A: Etching is the result of any acid coming into contact with the stone. Unfortunately the only way... Read More
How can I remove white stains from rubbing alcohol dripping on my saltillo tile?
Viewed 7037 times since Tue, Jan 6, 2009
Q. How can I remove white stains from rubbing alcohol dripping on my saltillo tile? The tile is sealed but the sealant probably needs to be redone. A. The alcohol has removed the existing sealer. The best thing to do is to strip the... Read More
Why are my marble walls turning white in my shower and how do I clean them?
Viewed 6533 times since Tue, Jan 12, 2010
Q: We purchased and had some beautiful light tan/beige marble installed on our master bathroom floor, 42" glass enclosed (2 sides) shower walls and tub enclosure. After five years, where we attempted to keep the shower walls clean, there is a... Read More
I think the cleaning company spilled toilet bowl cleaner on my black granite floor and it left a stain. What do I do?
Viewed 6501 times since Thu, Mar 1, 2007
Q. I think the cleaning company spilled toilet bowl cleaner on my black granite floor and it left a stain. What do I do? A. There are several possibilities. One, it is possible that you have a stone that has been 'doctored.' Some less than... Read More
Excess Sealer on Travertine
Viewed 6275 times since Fri, Aug 29, 2008
Q. Your website and articles are extremely helpful. I now know that you don't have to seal travertine. Here is my problem; my employee applied sealer to filled travertine and didn't wipe off the excess. I spoke to a rep at the sealer company and used... Read More
Can ceramic tile be recolored?
Viewed 5960 times since Mon, May 7, 2007
Q. I am interested in buying a house but don't like the ceramic tile in the foyer and kitchen. It is a light color and I would like it to be darker. Can tile be recolored or only the grout? Tearing it up and replacing is out of budget right now.A.... Read More
What product can I use to enhance the color of my red brick fireplace?
Viewed 5897 times since Fri, Jun 13, 2008
Q. I have a red brick fireplace. I would love to enhance the color. Is there a product available for this? A. Yes. A color enhancing sealer will bring out the color, making it look like it does if you wet it. Color enhancing sealer is ... Read More
How do I take wax off a travertine floor?
Viewed 5885 times since Tue, Dec 30, 2008
Q. How do I take wax off a travertine floor? A. You will need to use an alkaline stripper / degreaser, available at Stone Care Central. Be careful to follow the instructions on the label. Fred M. Hueston Chief Technical Directorwww... Read More
I have Ubatuba granite & it is filmy, looks dull & leaves water spots on it when I wipe it. How can I fix this?
Viewed 5687 times since Sun, Nov 16, 2008
Q. I have Ubatuba granite & it is filmy, looks dull & leaves water spots on it when I wipe it. How can I fix this? A. It is not the stone itself that is the problem but something on the surface of the stone. You may have either a... Read More
Grout has stained lueders limestone
Viewed 5651 times since Tue, Aug 3, 2010
Q. We had a new lueders limestone fireplace surround installed. There are darker stripes on each side of all grout lines. Installer said grout was not acrylic, but grout did have some colorant. Stone has dried now three weeks and stains still present... Read More
We have Italian marble on the lobby floors in our commercial office buildings. Recently, we have noticed several problems: 1. Entire tiles are evenly discoloring yellow or grey and 2) Rust-like stains are appearing in an area near the door. What is c
Viewed 5479 times since Sat, Sep 8, 2012
The yellowing and graying of certain Italian and Greek white marbles is a common problem that I see all over the world. There are several possible causes for this condition: Maintenance technique: Take a close look at your maintenance program.... Read More
Color Cannot Be Removed From Slate
Viewed 5277 times since Sun, Apr 7, 2013
Q. The house was built in 1975, the entry and hall is the multi-color stone/slate typical of the 1970's There are faded red, dark gray, green-gray and light gray random shapes all with 90 degree corners. Can this floor be changed to a... Read More
Is there a product that will remove water rings from a polished marble surface?
Viewed 5227 times since Thu, Dec 27, 2007
Q. Is there a product that will remove water rings from a polished marble surface? A. What are commonly mistaken and referred to as water rings are generally etch marks. Etching is actually surface damage caused by a chemical reaction from an... Read More
The grout on my ceramic tile floor is discolored. I tried cleaning it, but the colors are now different. Is there a way to color the grout?
Viewed 5133 times since Sat, Sep 8, 2012
Grout ColorSealing is a perfect solution for you. Most tile and grout cleaning companies offer this service now. One major caveat: you want to be careful to use a company that uses a quality color seal product. Some companies are out there selling... Read More
Can I remove etching from my natural stone?
Viewed 4888 times since Sat, Sep 5, 2009
Q. Can I remove etching from my stone? A. Maybe. If it is polished marble or travertine or onyx, then there's hope. If it is hone-finished marble or travertine, or hone-finished slate (like a chalk-board), or mixed "granite" then you'd better hire a... Read More
Polishing Unpolished Granite Edges
Viewed 4791 times since Tue, Dec 23, 2008
Q. I have already installed and grouted 12x12 granite for my kitchen counter top, BUT how do I polish the edge like the top (or at least close to). It seems to be a secret, I cannot find how to from the net. Please help! Thank you so much! A. This is... Read More
Can travertine be polished after it has been sealed?
Viewed 4719 times since Thu, Dec 25, 2008
We recently had travertine cross cut torren placed in our kitchen foyer and hallway the floor was sealed by the installer. However we would prefer to have more of a shine to the floor then we presently have. Can we, now that the floor is sealed, have... Read More
We have a beautiful set of stone steps leading to our front door. They are polished and very slippery when it rains. Is there any treatment we can apply to make them less slippery? I am afraid someone will fall and break their neck.
Viewed 4699 times since Sat, Sep 8, 2012
There are several options for making the steps less slippery. Option 1. The steps can be honed and the polish removed. The high-gloss shine will be gone, but the steps will be less slippery. This can be done by a qualified stone restoration... Read More
My marble coffee table has white stains that I cannot get rid of. Is there a cleaner to remove them?
Viewed 4697 times since Thu, Mar 1, 2007
Q. My marble coffee table has white stains that I cannot get rid of. Is there a cleaner to remove them? A. Unfortunately, what you are describing are not stains. They are acid etches. The stone has been chemically etched by the neutralization... Read More
How to remove stain from cork backed trivet on marble
Viewed 4693 times since Fri, Aug 13, 2010
Q. a cork backed trivet stained the marble. Can it be removed by one of your recommended products or methods? A. Yes, you will most likely need to use a poultice that you can make, or if convenience appeals to you, try Dr. Freds Stain... Read More
The shine on our travertine marble floor has not looked even since it was installed. Many areas have dull spots. The installer told us this was characteristic of the stone, but I’ve noticed that a local hotel has the same travertine, and it loo
Viewed 4522 times since Sat, Sep 8, 2012
Your installer is correct. Most travertine contains many holes that are filled with a cement filler. The cement filler does not take a shine when polished. There are fillers that can be used that will take a shine, however. If you are... Read More
My new marble floor has a white powder on it. It cleans up with water, but keeps coming back. Is there anything I can use to clean it off permanently?
Viewed 4305 times since Thu, Mar 1, 2007
This is a common condition, especially if the floor is new. When the marble is installed, it is set in a mortar base that is wet. As the moisture evaporates, it carries with it dissolved salts which are deposited on the surface of the stone. This... Read More
Is there a low cost option to repair my marble table top or do I have to have the whole (huge) surface sanded and re polished?
Viewed 4198 times since Thu, Mar 1, 2007
Q. Is there a low cost option to repair my etched marble table top or do I have to have the whole (huge) surface sanded and re polished? A. If the etch is very deep you may have to call in a restoration pro. However, before you do that, you... Read More
What is the best way to clean unfilled travertine?
Viewed 4040 times since Wed, Sep 16, 2009
Q: My unfilled, but sealed (with a lithofin product) travertine needs a good clean before resealing. What is the best technique for this? There is dirt in the holes, which is obviously worse in heavy wear areas. Thanks A: The best way to clean... Read More
Should I polish and seal my new marble flooring?
Viewed 4028 times since Tue, Nov 17, 2009
Q: Just had a new marble flooring installed (approximately 2500 sq. ft). Contractor did not mention polishing or sealing--job is now over..just told me to use water to clean the floor. I have since tried to find some info----do you recommend... Read More
I am confused about if and when to seal / reseal my granite countertop. Do I need to have an expert do the sealing and if not what product should I use? How often should granite be resealed?
Viewed 3872 times since Thu, Mar 1, 2007
Q. I am confused about if and when to seal / reseal my granite countertop. Do I need to have an expert do the sealing and if not what product should I use? How often should granite be resealed?A. First off, understand that contrary to what you... Read More
A cup of lemonade was left on my marble vanity and leaked. It completely etched the spot - sealer did nothing.
Viewed 3837 times since Thu, Aug 21, 2008
Q. A cup of lemonade was left on my marble vanity and leaked. It completely etched the spot - the sealer did nothing to prevent this. A. Unfortunately, no sealer in the world would have done anything to prevent this from happening. Sealers are... Read More
New tile and mosaic glass tile around bathtub enclosure. Should this new installation be sealed?
Viewed 3814 times since Thu, Feb 5, 2009
Q. i recently installed new tile and mosaic glass tile around my bathtub encloser. should this new installation be sealed. A. Typically glass does not need to be sealed since it is not porous. However if you used cementious grout you may want... Read More
How to remove calcium deposits on granite around the pool
Viewed 3778 times since Tue, Aug 3, 2010
Q. I have granite tiles around the hot tub and pool and there are calcium deposits forming on the grout areas and the tile is dull. Can I clean and restore it myself and then seal it? A. It may be possible to clean and restore it yourself... Read More
We have a polished travertine table where someone spilled salsa. We wiped it off right away but the finish has been dulled. What can we do to repair it?
Viewed 3744 times since Thu, Aug 21, 2008
Q. We have a polished travertine table where someone spilled salsa. We wiped it off right away but the finish has been dulled. What can we do to repair it? A. What you are describing are not stains. They are acid etches. The stone has... Read More
What is the best way to fill holes in travertine tiles?
Viewed 3695 times since Thu, Mar 1, 2007
Q. What is the best way to fill holes in travertine tiles?A. One quick and effective way of filling holes in honed travertine is to squeeze some almond-colored caulking material in them. Fill in excess, push the filler in as deep as possible... Read More
What to do about holes in travertine tile
Viewed 3675 times since Tue, Dec 23, 2008
Q. We had travertine tile installed 1 1/2 years ago and I had a hole open up and it is gradually getting bigger and now a 2nd hole has opened up too. Don't know what has caused it? Need to know how to fix it? We had it sealed when it was done... How... Read More
Cleaning Hard Water Stains on Granite Vanity Top
Viewed 3663 times since Thu, Aug 21, 2008
Q. Do you know of a product that will get rid of the hard water stains on my granite vanity top (it's really bad around the faucet fixtures)? I look forward to hearing from you. A: A good quality, stone safe soap film remover will be... Read More
Hard water stains in shower
Viewed 3614 times since Sat, Dec 27, 2008
Q. We moved into a new house 6 months ago that has a shower stall made with 4x4 tumbled travertine tiles. We live in Phoenix where the water is pretty hard and the stone is getting a hazy white appearance to it most likely from the hard water. We... Read More
My housecleaning service may have used an acid-based bathroom cleaner on my marble vanity top and caused damage. Can this be fixed?
Viewed 3582 times since Sun, Jul 6, 2008
Q. My housecleaning service may have used an acid-based bathroom cleaner on my marble vanity top and caused damage. Can this be fixed? A. If the damaged area is small and not too severe, you can try to fix it yourself with a quality marble polishing... Read More
How do I fill holes in my travertine tile?
Viewed 3545 times since Fri, Aug 22, 2008
Q. I have Travertine Tile with some holes in the tile and would like to fill them in. Is there any material other than putting the grout into the holes to file them? What is the best material to use so that the holes that are filled do not have to be... Read More
I know that I can use mineral oil on my soapstone to age, or give a nice patina to my soapstone, but how do I remove the excess mineral oil from the surface of the stone?
Viewed 3466 times since Wed, Feb 28, 2007
You can use denatured alcohol or acetone but the preferred choice would be to not use so much mineral oil that you would have to do this. Ideally, if you use a clean rag or good quality paper towel after the application and rub, rub, rub, any little... Read More
tumbled crema marfil floor etched
Viewed 3435 times since Wed, Sep 16, 2009
Q: Hi, I have a tumbled crema marfil kitchen floor. It is 5 years old. It appears to hold the dirt in cracks that appear to have increased over time. When I have the floor steamed cleaned it looks really great but months later it becomes so... Read More
When I am polishing with a powder the marble gets a dull, wavy appearance and sometimes looks rough and dimpled. What’s going on?
Viewed 3424 times since Wed, Feb 28, 2007
You are describing what is known as " orange peel." Orange peel is the result of using too much acid on the marble. In other words, most marble polishing powders contain acid and you are either using too much powder or working the powder too long. To... Read More
Dark stain on granite shower seat
Viewed 3418 times since Thu, Oct 1, 2009
Q: There are dark areas on my new granite seat in the travertine shower stall. I've been trying to dry out the areas with a fan and a hair dryer over a week, but they haven't returned to the normal color. How long should I wait for the granite to dry... Read More
How can I get grout color stains out of my tumbled marble tiles?
Viewed 3413 times since Tue, Dec 23, 2008
Q. We tiled our backsplash with tumbled marble subway tiles. We DIDN'T seal the tiles first (DUMB MOVE). Then we grouted half the kitchen and found that not only did we hate the grout color but it colored our light tumbled marble stones a... Read More
How to Remove Residual Acid Cleaner
Viewed 3410 times since Sat, Sep 8, 2012
Q. We installed a marble shower wall, and the contractor used an acid to clean it. We had it professionally repolished, but it keeps getting etched after we take a shower. What’s causing the etching and how do we correct it? A. If you... Read More
Juice Stain on Pietra Cardosa
Viewed 3401 times since Sun, Apr 22, 2007
Q. Hi, there are gray spots where lime juice spattered on my pietra cardosa counters. How can these spots/stains be removed? A. What you are describing are etch marks as a result of the acid from the juice. If the damage is very severe, you'll need... Read More
We are installing 12 X 12 travertine in a bathroom. Can you recommend sealer and cleaning products?
Viewed 3346 times since Fri, Jun 13, 2008
Q. We are installing 12 X 12 travertine in a bathroom. Can you recommend sealer and cleaning products? A. Travertine is a great choice for your bathroom. I would like you to download and read our Stone Care Guide. It will answer all of your... Read More
How to Remove Excess Penetrating Sealer
Viewed 3345 times since Sat, Sep 8, 2012
Q. We just sealed our marble tile with a water-based sealer. There is now a light, rainbow-like film on the surface of the tile. I have used every cleaner I could purchase to try get it off, but it won’t budge. Any suggestions? A. ... Read More
How do I know if the higher priced contractor is ripping me off or if the lower priced one knows what he is doing?
Viewed 3273 times since Thu, Mar 1, 2007
Q. How do I know if the higher priced contractor is ripping me off or if the lower priced one knows what he is doing?A. Ask the higher priced contractor why he is higher. If he can explain why in a logical way (other than saying the lower priced one... Read More
What Product We Recommend For Cleaning Leather-Look Stone Countertops
Viewed 3259 times since Tue, May 28, 2013
Q. Can I use neutral stone cleaner on my black leather countertops? A. By black leather countertops are you referring to the leather-look treatment on your natural stone countertops? If so, then yes, of course, a quality neutral... Read More
What Product We Recommend To Clean Natural Stone
Viewed 3250 times since Sun, Apr 14, 2013
Q. Hello. I have just built a new home. I have Crema Alara Marble in the kitchen and foyer floors, slate in my mudroom and travertine in my bathrooms. All have been professionally sealed. I do not use any chemical cleaners. Is water and a microfiber... Read More
How can one remove hard water deposits (probably from calcium) from granite?
Viewed 3249 times since Thu, Dec 25, 2008
Q: How can one remove hard water deposits (probably from calcium) from granite (specifically Emerald Pearl)? A: We suggest that you first try a soap film remover, available at Stone Care Central. It's a favorite of our Pros. They... Read More
I just had my travertine floors installed last week, is honed finished, but I do not want a very glossy finish. How long does the enhancer last?
Viewed 3244 times since Thu, Mar 1, 2007
Q. I just had my travertine floors installed last week, is honed finished, but I do not want a very glossy finish. How long does the enhancer last?A. How long the color enhancer lasts depends on how much traffic it sees and how it is cleaned and... Read More
Hi, I need to do something about dingy looking grout in a commercial setting. I have heard that there are several manufacturers of colored grout seal. I would be interested to get any input on this product and if there are some that are better than o
Viewed 3226 times since Sat, Mar 20, 2010
I personally recommend Grout Perfect (www.groutperfect.com) though there are many out there. It is a superior product, easy to use ,and has benefits that go beyond just looking pretty, such as constant acting mildewcides and more. Fred... Read More
I’m totally confused and need help. I’m looking to redo my bathroom and getting different answers about sealing...
Viewed 3222 times since Thu, Aug 21, 2008
Q. I'm totally confused and need help. I'm looking to redo my bathroom and getting different answers on the use of stone tiles for the bathroom and shower. I have been told everything from it is very easy to seal and should only to be done every... Read More
Why does black granite fade?
Viewed 3211 times since Thu, Mar 1, 2007
Q. Why does black granite fade? A. The answer is, black granite should not fade. Black granite imported from Asia is sometimes doctored with dyes and oils to darken the surface. The fading is nothing more than the dyes and oils being removed. ... Read More
I have travertine floors installed in my house and I need to know what is the best way to go with polishing this type of floors?
Viewed 3198 times since Thu, Mar 1, 2007
How old is the installation and is the finish polished or a hone finish? In all honesty, you could try the color enhancer (available at Stone Care Central), but you would probably be much happier in the long run if you had the floor... Read More
What is the best way to remove excess traverfill from tile?
Viewed 3149 times since Tue, Dec 23, 2008
Q. Travertine floor was cleaned and holes filled w/ dia-glo traverfill. I used razor blade but what is the best way to remove the excess that got on tile? Just buff out then hone and seal? Thanks! A. If the travertine is polished you can polish with... Read More
is there any harm in not having my limestone floor restored right away?
Viewed 3139 times since Thu, Mar 1, 2007
Q. is there any harm in not having my limestone floor restored right away?A. If you are considering restoration, the cost would be a lot less to fix a small area than waiting until the entire floor is in need of work.
Is there any way to get glue stains out of terrazzo?
Viewed 3103 times since Thu, Mar 1, 2007
Q. Is there any way to get glue stains out of terrazzo?A. Unfortunately, no. The only possibility would be to try poulticing the stains with a potent paint stripper based on Methylene Chloride. But the quantity of the stuff involved would permanently... Read More
How do I protect and maintain my calcutta gold stone?
Viewed 3098 times since Mon, Dec 22, 2008
I am going to recommend that you read our Stone Care Guide. It is a comprehensive guide that you will want to read and keep on hand and covers everything from routine cleaning to sealing to stain management and resolving any problems you... Read More
I understand that some stones that are more porous than others and one application of sealer/impregnator may not be enough. But how will I know?
Viewed 3084 times since Wed, Feb 28, 2007
Q. I understand that some stones that are more porous than others and one application of sealer/impregnator may not be enough. But how will I know?A. On granites, at least two applications are recommended, with at least two hours in between... Read More
My son spilled apple juice on my new limestone floor and now there are marks. Can this be fixed?
Viewed 3063 times since Thu, Mar 1, 2007
Q: My son spilled apple juice on my new limestone floor and now there are marks. Can this be fixed? A: Limestone is extremely sensitive to acids and most likely the dull spots are where the acids in the apple juice have now etched the stone.... Read More
Powdery residue on limestone despite many washings
Viewed 3060 times since Tue, Dec 23, 2008
Q. Our installer grinded off the top layer of our limestone floor and since then we have repeated powdery residue on limestone despite numerous washings and sealings/impregnatings. Why is this and can this be fixed as I don't want to have white... Read More
How do I clean zero grout lines on travertine tile floor?
Viewed 3023 times since Mon, Jun 7, 2010
Q. I have a large space covered in dull travertine tile which i am planning to polish and seal. There is a zero grout which has become very dark. how can i clean the grout without damaging tile? A. There are several alkaline grout cleaners... Read More
Marble Stairs Need Slip Treatments For Safety
Viewed 3023 times since Tue, Mar 26, 2013
Q. The church stairs in our sanctuary are visually difficult for our aging population, and we want to install something that will prevent fall hazards but be more asthetically pleasing than black grit tape. The sanctuary is designed with a total six... Read More
I accidentially left a bottle of vinegar/water on my marble vanity and it caused some etching. Can I fix this?
Viewed 3019 times since Thu, Aug 21, 2008
Q. I accidentially left a bottle of vinegar/water on my polished marble vanity and it caused some etching. Can I fix this? A. Essentially an etch is damage to the stone. If it isn't too severe -- it's not so rough you can feel it with your... Read More
I’ve heard some people say that all stone should be sealed. Others say this isn’t the case. How do I know if I should seal my countertop?
Viewed 3004 times since Thu, Mar 1, 2007
Q: I've heard some people say that all stone should be sealed. Others say this isn't the case. How do I know if I should seal my countertop? A: This is a tricky question. Why? Because not all stone was created equal. Add to that the fact that many... Read More
Help! My cleaning lady spilled diluted bleach or something that etched my crema marfil marble.
Viewed 2995 times since Thu, Aug 21, 2008
Q. Help! I think my new cleaning lady might have accidentally applied diluted bleach (but I'm not sure) to my crema marfil countertop. It has a white film and seems to have lightened the color of the countertop in some parts. Is there anything I can... Read More
How do I know if my stone should be sealed?
Viewed 2993 times since Wed, Feb 28, 2007
Q. Please tell me how do I know if my stone should be sealed?A. There is a good rule of thumb to find out if your stone should be sealed. Spill some water on it and wait for approximately half an hour, then wipe it dry. If the surface of... Read More
How to Remove and Prevent Hard Water Deposits
Viewed 2987 times since Sat, Sep 8, 2012
Q. We have a terrible problem with hard-water deposits in our ceramic tile shower. We were told that installing a water softener would solve this problem. What is your recommendation? A. I definitely agree, that a water softener will... Read More
Gray Limestone that continuously stains from wine, juice, etc.
Viewed 2986 times since Thu, May 27, 2010
Q. We have been doing work in a hotel with over fifty rooms. They have gray [limestone] countertops for their in-room bars and the same stone for their large bathroom floors. They want a polished finish on the countertops and a matte (non-slip)... Read More
What would be a suitable color enhancer for my honed black granite tiles?
Viewed 2969 times since Sun, Jun 22, 2008
Brian Yager (http://www.desertstonecare.com) who we consider to be an expert in color enhancing suggests one of two products as a color enhancer: Enrich and Seal from Aqua Mix or Tenax Ager. He suggests that you check Lowes or... Read More
etch spots on polished travertine
Viewed 2966 times since Thu, Jan 15, 2009
Q. Is there any way to bring back the shine of dull spots on polished travertine? The cat threw up and we didn't discover it until the next morning. Then our son sprayed some floor cleaner on it and didn't get it all up so there are dull spots now... Read More
DIY Grout Sealing For Ceramic Tile Shower
Viewed 2960 times since Sat, Sep 8, 2012
Q. What can I use to seal the grout on my ceramic tile shower walls and is this something I can do myself? A. Many brands of grout sealer are available for this purpose. Most sealers are easy to apply, but it is very important make sure the grout... Read More
I have a granite top on our bar with several "ring stains." Can I use a marble polishing compound for polishing them out?
Viewed 2949 times since Tue, Dec 23, 2008
Q. I have a granite top on our bar with several "ring stains." Can I use a marble polishing product for polishing them out? A. A marble polishing powder or compound can sometimes be used and shouldn't do any harm. However, you may need to use a... Read More
PORCELAIN TILE CLEANING With Heavy Buildup of Soap Scum
Viewed 2949 times since Thu, Jan 1, 2009
Q. I have 2" x 2" porcelain tiles for my shower floor. It accumulates a dark soap scum, etc. sticky buildup that is hard to remove. A regular scrub brush does not cut through to clean the tile. What products/tools are the best and safest to use. I... Read More
How can we remove soap scum and fix marble chips on marble sink?
Viewed 2943 times since Tue, Dec 23, 2008
Q: We have two marble bathroom bowls that have soap scum on them. The bowls also have some chips on the surface. A: A good quality soap scum remover should be able to solve the problem (assuming the problem is, in fact, soap scum), but... Read More
How do I apply a poultice to remove a stain?
Viewed 2938 times since Thu, Aug 21, 2008
Q. How do I apply a poultice to remove a stain?A. How to Make and Apply a Poultice: Before you attempt to remove a stain, it is extremely important to know what has caused it. If you don't know, you may want to consult a stone specialist. There are... Read More
What is the recommended maintenance program for marble flooring?
Viewed 2933 times since Thu, May 27, 2010
Q. Greetings, On commercial sites, such as a restaurant or main entrance lobby of a concert hall. Initially it will be clean, but afterwards. What is the recommended maintenance program and how often? What product and steps are recommended. ... Read More
Marble tile etched
Viewed 2928 times since Mon, May 18, 2009
Q. I recently laid out 30 sq feet of marble tile in an entry way. The tile originally was of a high gloss polished look. After the grouting I had a persistent grout haze that would not go away. The instructions on the grout said to use vinegar and... Read More
Can cement tiles or ceramic tiles be installed on top of Corian or Avonite?
Viewed 2927 times since Wed, Jun 2, 2010
Q. Can cement tiles or ceramic tiles be installed on top of Corian or Avonite? I am restoring a kitchen on a tight budget, and I prefer to cover the existing countertops vs rip out and replace. A. Yes, you can install them directly over the... Read More
How do I restore my polished marble?
Viewed 2923 times since Thu, Mar 1, 2007
Q. How do I restore my polished marble? It has become very dull. A. Marble is a relatively soft stone. A accumulation of scratches over time can dull the polish. Etching, the whitish marks left after on a stone's surface after an acidic... Read More
marble soot stain
Viewed 2923 times since Tue, Feb 3, 2009
Q. My fireplace surround is a honey colored marble which has become stained black from what I assume is smoke/soot from building fires in it. These stains appear to be below the surface, that is to say that the marble retains its sheen and most of... Read More
I have a black granite countertop that has white stains from what I believe to be olive oil.
Viewed 2915 times since Thu, May 17, 2007
Q. I have a black granite countertop that has white stains from what I believe to be olive oil. I thought it was lemon or tomato, however, checked it out on an extra piece, it is the oil. How do I get that up? It was sealed by the installer (about 2... Read More
Efflorescence - Removal and Prevention
Viewed 2888 times since Tue, Dec 23, 2008
Efflorescence - Removal and Prevention By Frederick M. Hueston www.stoneforensics.com The crystallization of soluble salts in Historic masonry causes severe deterioration of the substrate. This crystallization is called... Read More
How do I clean my travertine and granite counters?
Viewed 2884 times since Fri, Nov 20, 2009
Q: We are preparing our house for sale and have installed beautiful granite counters in the kitchen, and what our installer tells us is Travertine in the bathroom on a ready-made cabinet. The granite was professionally sealed and is a wonderful... Read More
Travertine stained with mud
Viewed 2883 times since Tue, Dec 23, 2008
Q. In response to your follow-up question about our travertine patio stained with mud, our patio travertine is directly on dirt. I will try a tile and natural stone cleaner as you suggested and hope for the best! Our travertine does have the wet look... Read More
Viewed 2870 times since Mon, May 18, 2009
Q. I have a granite table with a laquer finish that has been removed. With the use of silica sand to smooth it and clorox and water to clean it, the grey, silver and black faded to a much lighter color. I heard to darken it, you can use a dye resin.... Read More
We are designing a master bath for a our new house, and would like to use some type of a black stone on the floors, walls and vanity top. Should we use marble or granite?
Viewed 2860 times since Sat, Sep 8, 2012
First you need to determine how often and how heavily the bath will be used. Black marbles are typically soft, easily scratched and sensitive to acids. However, they are also easier to repair than granite, and are less expensive. Granite, on... Read More
How do I care for my newly installed floors?
Viewed 2854 times since Wed, Feb 28, 2007
The best thing to have done to a brand-new polished stone floor is a detailing job by a properly trained janitor, or a professional stone refinisher. Detailing means deep-cleaning the floor virtually square inch by square inch, removing all possible... Read More
What is the average cost for stone restoration?
Viewed 2846 times since Tue, Dec 23, 2008
Q. What is the average price for stone restoration? A. There are so many variables that will factor into the equation that it would be impossible to answer with any blanket statement. Does the surface need to be ground? Honed? Polished? Is it... Read More
I recently had a scratch removed from my stone, but now I see a divot. Can this be fixed?
Viewed 2781 times since Fri, Mar 2, 2007
Q. I recently had a scratch removed from my stone, but now I see a divot. Can this be fixed? A. What happened is when the contractor removed the scratch, the diamond pad wasn't positioned flat and consequently left the divot. The good news is that... Read More
I just had my floors refinished, how do I maintain them?
Viewed 2777 times since Wed, Feb 28, 2007
DON'T damp-mop your floor using a solution of water and stone soap. Like any other soap, stone soap will leave a hard-to-remove deposit on the surface of the stone. Stone soaps have very limited applications and, most importantly, they are not for... Read More
Can you recommend a good sealer for my granite?
Viewed 2769 times since Thu, Aug 21, 2008
Q. Can you recommend a good sealer for my granite? A. Stone Care Central has excellent high quality sealers that are effective and easy to use. You will first want to determine, do you want the color to... Read More
Can you recommend a grinder/polisher that will work and has enough rpms for using MB Stone Care MB-12?
Viewed 2752 times since Thu, Dec 27, 2007
Q. Can you recommend a grinder/polisher that will work and has enough rpms for using MB-12? A. Most of our PROS use and recommend the Flex, Makita or Stonecare PRO Signature right angle grinder.
How do I clean my shower grout?
Viewed 2746 times since Wed, Jun 4, 2008
Many of the shower and grout cleaners on the market can remove not only the grime, but the top layer of the grout as well leaving bigger holes for hard water, soap scum and bacteria to hold onto, so you always want to be very selective with the... Read More
Viewed 2730 times since Mon, May 7, 2007
Q. Hello-we recently moved into a brand new construction home with polished travertine tile floors. In general the tiles look good but there are areas that have what look like water spots that I cannot clean! I purchased a spray stone cleaner from... Read More
Cleaning mineral deposts on marble
Viewed 2726 times since Wed, Sep 16, 2009
Q: I am wondering how to clean the marble step into our bathrooom shower. It has a lot of dark brown crud -- I'm assuming it's mineral deposits -- that have built up over the years where the aluminum frame of the shower door meets the marble. Any... Read More
Creama Marfil Light Etching
Viewed 2720 times since Fri, Mar 6, 2009
Q. Hello - I'm a handy homeowner looking to repair what appears to be wrong leaning material etching (and kids toothpaste "misses") from my 18 month old crema marfil vanity top. I looked at several of your products and it looks like I need one of two... Read More
I have tried to remove a stain but it still shows up. What should I do next?
Viewed 2713 times since Thu, Mar 1, 2007
Q. I have tried to remove a stain but it still shows up. What should I do next? A. If a stain is still present, a chemical poultice may have to be applied. Avoid using chemicals of any kind until you know which chemical cleaner to use. Certain... Read More
How to seal marble countertops
Viewed 2705 times since Mon, Jun 7, 2010
Q. I have been told by my contractor (retirement home) that I can use marble tile for the counter tops in my kitchen. And, that it is up to me to 'seal' the tile & grout. Can you give me any information as to what to do & what to use??? I've... Read More
How should I seal my limestone floor?
Viewed 2703 times since Fri, Aug 22, 2008
Q. How should I seal my limestone floor? A. Select a quality sealer for stone, available at Stone Care Central. Initially, 3 applications or more may be required to seal the stone. To determine when enough sealer has been applied, allow it... Read More
Cleaning Marble - Etching, Rings and Damage on Marble Surface
Viewed 2656 times since Tue, Dec 23, 2008
Q. I have a marble countertop in my bathroom. In a panic I put comet on a stain and took the finish off. How can I get the finish back? Also, I have a few ring marks. How get I get rid of them. Thank you Evelyn A. If the damage to the surface is not... Read More
Hot plate left brownish / black mark and white ring on marble top.
Viewed 2640 times since Tue, Aug 3, 2010
Q. A plate from the microwave was placed on a polished brownish/black marble table top and left a whitish ring, its smooth to the touch...can it be repaired to remove the ring? A. It is possible to repair... the question is whether you can do... Read More
Are you aware of whether stripper would damage/weaken the grout between the tiles?
Viewed 2620 times since Fri, Aug 22, 2008
Q. Are you aware of whether stripper would damage/weaken the grout between the tiles? A: Yes, it is possible for certain types of strippers to ruin grout over time if they are continually used. You can use them but just make sure that the floor... Read More
How should I care for my natural stone floors?
Viewed 2618 times since Wed, Feb 28, 2007
First, Invest in Quality Cleaning Tools. A cleaning chore—any cleaning chore—is never a matter of a cleaning product only. The implements—cleaning rag, paper towel, scrubbing pad, squeegee, etc.—are important considerations as... Read More
How can I find out if I need to seal my stone?
Viewed 2616 times since Thu, Aug 21, 2008
Q. How can I find out if I need to seal my stone? A. To find out if your stone should be sealed, spill some water on it and wait for approximately half an hour, then wipe it dry. If the surface of the stone did not darken where the water was, it... Read More
limestone tile cleaner
Viewed 2608 times since Thu, Jan 15, 2009
Q. What is the best cleaner to use on limestone floors? The floors in my bathroom are starting to look very dirty, with grayish marks and spots all over. A. It sounds like your floors have been etched -- probably by using an acid based cleaner.... Read More
Solution for Stains on new limestone floor
Viewed 2594 times since Sat, Mar 31, 2007
Q. I bought lagos azul limestone back in December and it is getting installed in sections. I would greatly appreciate it if you could help me. I am hoping you might know a solution or can refer me to someone. My kitchen contractor installed the tile... Read More
Can you please provide some definition of Sealer for Stone?
Viewed 2568 times since Fri, Apr 4, 2008
Q. Can you please provide some definition of Sealer for Stone?A. Excellent question! For starters, when referring to stone, the word sealer is wrong. Well, technically it is not, but the reason why I said that it is wrong is because sealers for stone... Read More
Where can I find information about caring for my stone?
Viewed 2557 times since Sun, Jul 6, 2008
Q. Where can I find information about caring for my stone? A. You can always count on www.stoneandtilepros.com to be a source for information on caring for your marble, travertine, granite, onyx, limestone and other natural stone. You may also want... Read More
How should I perform routine maintenance for my granite countertops?
Viewed 2549 times since Sun, Mar 30, 2008
Granite Countertops will give you a lifetime of easy to maintain elegance if you use the right products -- and don't use the wrong products -- and follow some simple guidelines. It is always best to use quality products designated safe for natural... Read More
We have a stone building (circa 1900) that is in dire need of cleaning. What is the best time of year to schedule cleaning?
Viewed 2519 times since Sat, Sep 8, 2012
This will depend in which climate your building is located. If located in the northern hemisphere never schedule cleaning during the winter months since freezing temperature can cause the stone to spall. The best times are in late spring or early... Read More
I applied a sealer twice, but the stone still darkens. Should I seal it again?
Viewed 2505 times since Fri, Mar 2, 2007
Q. I applied a sealer twice, but the stone still darkens when it gets wet. Should I seal it again? A. If your stone still darkens when your pour water onto it (rather than just beading up), then it should have another application of sealer.... Read More
Etching on Italian Marble
Viewed 2492 times since Thu, Aug 21, 2008
Q. I have Italian Marble in my foyer and my daughter spilled orange juice on it and etched it. Can it be fixed or does it need to be replaced? A. In most cases, light etching can be fixed by using a marble polishing powder or compound, ... Read More
Concrete counter top
Viewed 2483 times since Sat, Dec 20, 2008
Q. Do you have products that will work on concrete? A. Are you a homeowner or a maintenance professional? Are you looking for general cleaning products or something else? We can recommend something specific with more details, but in general, we... Read More
Would the steel wool mess up the finish on my chrome fixtures?
Viewed 2474 times since Thu, Mar 1, 2007
Play it safe and use something specific for cleaning chrome.
Emerald Pearl and Black Galazy
Viewed 2472 times since Mon, Feb 23, 2009
Q. I have Emerald Pearl in my kitchen and Black galaxy in my bathroom. Both are dull not shiny. When you wipe them with a wet cloth they look GREAT as soon as they dry dull. I want them to look shiny like a sheet of glass How can I do this??? A.... Read More
Remove faux finish - quote
Viewed 2461 times since Fri, Sep 25, 2009
Q: Hi all, I would like to get a quote to fix a coffee table, pure travertine. The coffee table has a lot of scraches and cracks. The size of the travertine is 145cm length and 75cm width and 45mm thick. Please let me know how much it would cost to... Read More
Viewed 2447 times since Thu, Feb 5, 2009
Q. Hello, I have a 2'x3' piece of white marble and some black marbleing in it along with what looks like shiny glistening stuff in it. It is not shiny for it's in its natural state. It has been out in the weather for a long time. It does have a... Read More
When will I know if it is time to re-seal my granite?
Viewed 2442 times since Wed, Feb 28, 2007
Q. When will I know if it is time to re-seal my granite?A. To find out if your stone is still adequately sealed, spill some water on it and wait for approximately half an hour, then wipe it dry. If the surface of the stone did not darken it means... Read More
Polish Crema Marfil versus honed finish
Viewed 2439 times since Tue, Aug 3, 2010
Q. I have a client that has crema marfil tile throughout the bottom floor of their house. When purchasing the floor they were never made aware that you could get either polished or honed. I believe they got honed. Is there a process or way to achieve... Read More
Spa Tile Restoration
Viewed 2384 times since Tue, Jan 5, 2010
Q: I had my ceramic tiles acid washed with a mix of 2 parts muriatic acid and 2 parts water. It cleaned up heavy clacification but tiles remain smokey and cloudy. Do I have options to improve the finish other than polishing? Would... Read More
Viewed 2383 times since Sat, Apr 28, 2007
Q: I own a janitorial company. Can you walk me through a marble floor cleaning job of 1,100 sq.ft. using your products. I will purchase everything needed for the work from you. A: There is no simple answer for this question. For routine cleaning of... Read More
What daily cleaners are available for my stone?
Viewed 2381 times since Mon, Feb 22, 2010
Q: I'm trying to determine what products to purchase for a travertine shower with pepple floor, and a marble countertop. How often is stone-safe cleanser intended to be used? And what is the difference between pH neutral cleaner and other stone... Read More
Getting back that honed, old look on polished marble
Viewed 2380 times since Tue, Dec 23, 2008
Q. I recently (last week) had white calacata gold marble installed in my house (2nd home). The marble was SUPPOSED to be honed before they installed it. I am sick...it is very shiny...and I want the dull, old look. Is there any way to achieve this... Read More
Restoration of travertine
Viewed 2367 times since Tue, May 8, 2007
Q. I Need the name of a professional stone restorer in the Denver Colorado areaIf you do need the services of a stone restoration professional anywhere, visit the Find a PRO section: http://www.stoneandtilepros.com/findapro.
Viewed 2365 times since Mon, Aug 3, 2009
Q. I have used grout with a silicone additive on travertine flooring which is laid over heating. Unfortunately the grout has dried rapidly so I have not been able to wipe it off as I normally would. Please can you recommend a cleaning product or... Read More
How can I prevent stains from occuring in my stone?
Viewed 2363 times since Thu, Aug 21, 2008
Q. How can I prevent stains from occuring in my stone?A. If your stone is porous -- it can absorb liquids -- then you will want to make sure to have it sealed properly with an impregnating sealer. Sealers for stone are designed to fill the pores to... Read More
Iron stains and stones
Viewed 2337 times since Tue, Dec 23, 2008
Q. The floor of my shower stall is covered with grouted sliced stones on mesh. The contractor sealed the floor with a "wet-enhancing" sealer about 3 years ago. I've noticed that the lighter stones have become rust-colored. (We have hard water and a... Read More
Marble Top now has rings where glasses were
Viewed 2335 times since Tue, May 15, 2007
Q. We recently bought a polished marble top bar for our rec room. My daughter had some friends over and the glasses (probably had soda in them) they placed on top of the marble left ring marks on the marble. Obviously the marble has not been sealed,... Read More
How can I remove some spill spots on kitchen marble floor?
Viewed 2333 times since Tue, Aug 3, 2010
Q. I see some spots on my newly installed kitchen marble floor. I think something was spilled but I am not sure what. What is the best steps I can take to remove these spots? A. If these spots are dull etch marks from someone spilling... Read More
How do I treat a metal stain?
Viewed 2332 times since Thu, Mar 1, 2007
Q. How do I treat a metal stain?A. For Metal stains, our favorite is a white powder (to be melted in water), which is available at fine hardware stores all over the country under the trade name of "Iron-out."
Should I use the enhancing sealer followed by regular water based sealer?
Viewed 2326 times since Fri, Mar 2, 2007
Q. Should I use the enhancing sealer followed by regular water based sealer? A. No. You will want to use one or the other. If you want to enhance the colors, use an enhancing sealer. We recommend Stone Care Central sealers and... Read More
Can you polish Mexican pavers?
Viewed 2311 times since Fri, Dec 26, 2008
Q. Can you polish Mexican pavers? A. No. Mexican pavers typically have a patina applied at the factory. This patina is very thin and any attempt at polishing could remove it. I would recommend if you want it to shine apply a topical coating made for... Read More
cat urine smell
Viewed 2277 times since Tue, Feb 3, 2009
Q. My cat peed on the carpet, and it soaked thru to the concrete. The advice I've gotten included dousing the area with a water/bleach combination, "Enzyme D" product, or soaking the area with hydrogen peroxide then painting over it with Kilz oil... Read More
Stone polish dried in grout
Viewed 2223 times since Thu, Oct 22, 2009
Q: I have a Limestone tile and someone let the polish dry in the grout. How can I remove the polish from the grout? The grout was not sealed. The product was granquartz stone polish. A: Try applying a neutral cleaner to the grout where the... Read More
How to Remove Discoloration Caused By Hand Soap
Viewed 2178 times since Tue, Aug 1, 2017
Q. Discolored granite near sink. Darker near soap dispenser. It's obvious that we didn't seal it properly because it was perfect when it was installed 4 years ago. I tried doing couple DYI solutions to remove Paris of plaster w... Read More
Will Acetone Remove the Seal on Granite Countertops?
Viewed 459 times since Fri, Mar 1, 2019
Q. We have hair line scratches in our Granite vanity counter top that look like it has just scratched the seal and not the stone. Will Acetone remove the sealer so we can verify, fix and reseal the area? Also what Acetone would be recommended for... Read More
What To Do About Color Variation In Marble Tiles
Viewed 236 times since Fri, Jul 26, 2019
Q. Hi, we have a penny marble tile backsplash in our new house. In the splash back there is quite a noticeable variation where four lighter sheets of penny marble have been installed. We are aware that best solution would be to remove the tiles and... Read More
Can Porous Granite Be Refinished?
Viewed 155 times since Fri, Sep 6, 2019
Q. Our dark granite counters are smooth but porous. No amount of cleaning, polishing, sealing leaves a lustrous, even finish. We have light granite counters in another home that clean and polish with no imperfections. Can they be refinished and... Read More
Can Acrylic Be Stripped Off Marble Floors?
Viewed 146 times since Fri, Sep 6, 2019
Q. Can acrylic be stripped off marble floors? A. Yes, acrylic or any sort of topical coating can be stripped off of a marble floor. However, the process can be problematic, so it is not advisable to attempt this as a DIY project. Stripper, used... Read More
Excess Travertine Sealer Should Be Removed
Viewed 131 times since Fri, Jul 26, 2019
Q. My bathroom needs to be stripped and resealed. The brand new travertine was sealed with a water-based sealant by the contractor, and it has turned the beautiful tile into a mess. I have 160 sq ft on the floor, 100 sq ft on shower walls, and 28 sq... Read More
How To Polish An Onyx Marble Desk Set
Viewed 98 times since Fri, Sep 6, 2019
Q. I bought an onyx marble pen and pencil set that had an engraving plaque on it. I removed it and of course dulled the shine when trying to clean the glue off. Any way to restore this to new? It is an old Scheaffer marble desk set. The slab is about... Read More
Will solvent remove grout haze on porcelain tile?
Viewed 96 times since Fri, Sep 6, 2019
Q. Is there a solvent that can be used to safely remove years old grout haze from porcelain tile? I can provide more information as you need. Thank you. A. For standard grout, you will need an acid-based grout cleaner. For epoxy grout, then a... Read More