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I have tried to remove a stain but it still shows up. What should I do next?

Q. I have tried to remove a stain but it still shows up. What should I do next?

A. If a stain is still present, a chemical poultice may have to be applied. Avoid using chemicals of any kind until you know which chemical cleaner to use. Certain chemicals will react with the spilled material, and could make the stain permanent. Marble, granite and certain ceramic tile are porous materials. If not properly sealed, they can stain. The only way a stain can be removed is to literally pull it out of the stone or ceramic with both a chemical and material that will absorb the stain. This chemical absorbent-material combination is what we call a poultice.

Poultices are commonly powder or cloth materials that can be mixed with a chemical and placed on top of the stain. Refer to our Stone Care Guide for specific instructions on making a poultice to remove stains.

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