How do I care for my newly installed floors?
The best thing to have done to a brand-new polished stone floor is a detailing job by a properly trained janitor, or a professional stone refinisher. Detailing means deep-cleaning the floor virtually square inch by square inch, removing all possible ... Read More
How do I apply a poultice to remove a stain?
Q. How do I apply a poultice to remove a stain?A. How to Make and Apply a Poultice: Before you attempt to remove a stain, it is extremely important to know what has caused it. If you don't know, you may want to consult a stone specialist. There are... Read More
etch spots on polished travertine
Q. Is there any way to bring back the shine of dull spots on polished travertine? The cat threw up and we didn't discover it until the next morning. Then our son sprayed some floor cleaner on it and didn't get it all up so there are dull sp... Read More
Etch Removal From Juice Spill
Q. We have a polished travertine kitchen floor. Cranberry juice was spilled on the floor; causing a dulling affect in small areas. We typically have our stone professionally cleaned every 3 years and it is not due for another year so I was wondering ... Read More
Restoring Silestone and Quartz Kitchen Counters
Q: We have a Silestone kitchen counter which has developed some "dulling" in a couple of areas. One was due to someone rubbing to hard with a slightly abrasive cloth and the others are due to the sun shining on the counter. Is there anything/anyone w... Read More
What should I ask a prospective tile setter?
Q. I am going to be hiring a tile setter. What kinds of questions should I ask them? By the way, I am in California. A. We asked our Installation Technical Director, Giovanni Lagana of Lagana Tile (www.laganatile.com), what a consumer should as... Read More
Granite edges do not match countertops
[Fabrication Company] installed Kashmir Gold granite kitchen countertops in our home and the surface tops are yellowed and the bullnose edges are without yellow. We complained immediately during installation and they promised that their polish w... Read More
Verde Fuoco Installation
Q. I have just had a large granite countertop installation done, including two large pieces of verde fuoco, which are riddled with fissures as well as several cracks, some but not all of which appear to have started out as fissures. I want to replace... Read More
remove travertine tiles
Q. I have to do a repair around a jetted tub set in 12" travertine tile landing. All the tiles are set in grout. Is there a way to dissolve the grout & save the tiles? Thanks, Tom--A. Hi Tom, There is a risk factor involved with this task. O... Read More