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  1. How do I care for my newly installed floors? The best thing to have done to a brand-new polished stone floor is a detailing job by a properly trained janitor, or a professional stone refinisher. Detailing means deep-cleaning the floor virtually square inch by square inch, removing all possible... Read More
  2. How do I apply a poultice to remove a stain? Q. How do I apply a poultice to remove a stain?A. How to Make and Apply a Poultice: Before you attempt to remove a stain, it is extremely important to know what has caused it. If you don't know, you may want to consult a stone specialist. There are... Read More
  3. What should I ask a prospective tile setter? Q. I am going to be hiring a tile setter. What kinds of questions should I ask them? By the way, I am in California.A. We asked our Installation Technical Director, Giovanni Lagana of Lagana Tile (www.laganatile.com), what a consumer should ask ... Read More
  4. Granite edges do not match countertops [Fabrication Company] installed Kashmir Gold granite kitchen countertops in our home and the surface tops are yellowed and the bullnose edges are without yellow. We complained immediately during installation and they promised that their polish w... Read More
  5. Verde Fuoco Installation Q. I have just had a large granite countertop installation done, including two large pieces of verde fuoco, which are riddled with fissures as well as several cracks, some but not all of which appear to have started out as fissures. I want to replace... Read More
  6. remove travertine tiles Q. I have to do a repair around a jetted tub set in 12" travertine tile landing. All the tiles are set in grout. Is there a way to dissolve the grout & save the tiles? Thanks, Tom--A. Hi Tom, There is a risk factor involved with this task. O... Read More
  7. What is the proper grout for exterior limestone walkway? Q. What is the proper grout for an exterior limestone walkway? Is there a dry grout that can be swept between the stone? Where would I look for stonedust? A. The proper grout will depend on how the stone is set. Will it be set in mortar or placed o... Read More
  8. Slate installation Q: Refacing a fireplace with 30cm slate tiles. What is the best adhesive to use (only about 25 pieces of tile involved so don't want to have to purchase a 50lb. bag of anything)? Would a premix mastic work? Will I need to provide support for the tile... Read More
  9. Should I polish and seal my new marble flooring? Q: Just had a new marble flooring installed (approximately 2500 sq. ft). Contractor did not mention polishing or sealing--job is now over..just told me to use water to clean the floor. I have since tried to find some info----do you recommend polishin... Read More
  10. Have you ever heard of Doctored Travertine? Q: In India, I have heard that Travertine stone is doctored by adding a substrate to the base of another hard cheaper stone. How can I know whether it is so without breaking it?A: Many of the black granites from India are darkened with dyes, but to m... Read More
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