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  1. How can I remove white stains from rubbing alcohol dripping on my saltillo tile? Q. How can I remove white stains from rubbing alcohol dripping on my saltillo tile? The tile is sealed but the sealant probably needs to be redone.  A. The alcohol has removed the existing sealer. The best thing to do is to strip the e... Read More
  2. Liquid Plumber Causes Alkaline Etch Damage On Limestone Q. A Liquid Plumber bottle leaked on my beige limestone bathroom floor. It looks like a wet mark. Is there anything I can try to remove stain? It is a heated floor. A. Liquid Plumber is a very high alkaline substance, which leads our stone expert to ... Read More
  3. Restoring Silestone and Quartz Kitchen Counters Q: We have a Silestone kitchen counter which has developed some "dulling" in a couple of areas. One was due to someone rubbing to hard with a slightly abrasive cloth and the others are due to the sun shining on the counter. Is there anything/anyone w... Read More
  4. Sanded or Un-sanded Grout on Dimensional Stone Floors By: Mike Marsoun NuLife Stone Care (www.nulifestonecare.com.au) I have noticed an alarming trade practice here in Australia which desperately needs to be addressed. The root of this problem is the same as in the US where you will find ceramic ti... Read More
  5. How should I care for my natural stone floors? First, Invest in Quality Cleaning Tools. A cleaning chore—any cleaning chore—is never a matter of a cleaning product only. The implements—cleaning rag, paper towel, scrubbing pad, squeegee, etc.—are important considerations as... Read More
  6. etch spots on polished travertine Q. Is there any way to bring back the shine of dull spots on polished travertine? The cat threw up and we didn't discover it until the next morning. Then our son sprayed some floor cleaner on it and didn't get it all up so there are dull spots now th... Read More
  7. How do I apply a poultice to remove a stain? Q. How do I apply a poultice to remove a stain?A. How to Make and Apply a Poultice: Before you attempt to remove a stain, it is extremely important to know what has caused it. If you don't know, you may want to consult a stone specialist. There are ... Read More
  8. How do I care for my newly installed floors? The best thing to have done to a brand-new polished stone floor is a detailing job by a properly trained janitor, or a professional stone refinisher. Detailing means deep-cleaning the floor virtually square inch by square inch, removing all possible ... Read More
  9. How To Remove WD-40 Stain On Unsealed Limestone Q. How would I remove a WD40 stain from an unsealed limestone hearth? A. To remove WD-40 from unsealed limestone, we recommend the poultice method of stain removal. Mix a good degreaser, which can be purchased at Home Depot or Lowe’s, with ... Read More
  10. Section of Newly Installed Stone Is Darker Than Surrounding Stone Q. Natural stone tile installation has water marks that aren’t fading after 2 weeks of installation. Should I apply a poultice to remove the moisture? MSI sells the stone. It's called white oak. It's honed marble, 24 inch tiles, and... Read More
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