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  1. What should I ask a prospective tile setter? Q. I am going to be hiring a tile setter. What kinds of questions should I ask them? By the way, I am in California. A. We asked our Installation Technical Director, Giovanni Lagana of Lagana Tile (www.laganatile.com), what a consumer should as... Read More
  2. Slate installation Q: Refacing a fireplace with 30cm slate tiles. What is the best adhesive to use (only about 25 pieces of tile involved so don't want to have to purchase a 50lb. bag of anything)? Would a premix mastic work? Will I need to provide support for the... Read More
  3. How do I remove a plumbers putty stain from my marble countertop? Q: Looks like my installer got plumbers putty on my brand new unsealed natural stone sink, leaving spots or smudges. Any way to remove therm? A: They can be removed with a technique called poulticing. You will need to use a strong solvent such ... Read More
  4. When I am polishing with a powder the marble gets a dull, wavy appearance and sometimes looks rough and dimpled. What’s going on? You are describing what is known as " orange peel." Orange peel is the result of using too much acid on the marble. In other words, most marble polishing powders contain acid and you are either using too much powder or working the powder too long. To... Read More
  5. How do I know if the higher priced contractor is ripping me off or if the lower priced one knows what he is doing? Q. How do I know if the higher priced contractor is ripping me off or if the lower priced one knows what he is doing?A. Ask the higher priced contractor why he is higher. If he can explain why in a logical way (other than saying the lower priced one ... Read More
  6. We have a polished travertine table where someone spilled salsa. We wiped it off right away but the finish has been dulled. What can we do to repair it? Q. We have a polished travertine table where someone spilled salsa. We wiped it off right away but the finish has been dulled. What can we do to repair it? A. What you are describing are not stains. They are acid etches. The stone has be... Read More
  7. My honed black granite looks streaky, ( from sealer application). How do I remove the sealer or do I need to re-sand the stone? Q. My honed black granite looks streaky, (from sealer application). How do I remove the sealer or do I need to re-sand the stone? A. You may have to call in a stone restoration pro on this. But try this first: Pour some acetone (the kind you get in ... Read More
  8. My new marble floor has a white powder on it. It cleans up with water, but keeps coming back. Is there anything I can use to clean it off permanently? This is a common condition, especially if the floor is new. When the marble is installed, it is set in a mortar base that is wet. As the moisture evaporates, it carries with it dissolved salts which are deposited on the surface of the stone. This con... Read More
  9. is there any harm in not having my limestone floor restored right away? Q. is there any harm in not having my limestone floor restored right away?A. If you are considering restoration, the cost would be a lot less to fix a small area than waiting until the entire floor is in need of work.    ... Read More
  10. Can you recommend a grinder/polisher that will work and has enough rpms for using MB Stone Care MB-12? Q. Can you recommend a grinder/polisher that will work and has enough rpms for using MB Stone Care MB-12? A. Most of our PROS use and recommend the Flex, Makita or Stonecare PRO Signature right angle grinder.... Read More
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