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  1. Removing candle wax stain on natural stone Q. Wax from a citronella candle spilled onto my outdoor natural stone bench. Please advise on a remedy to remove this. A. Candle wax can present a few issues. The candle wax that has melted onto the surface and into the pores of the stone and will n... Read More
  2. What to do about holes in travertine tile Q. We had travertine tile installed 1 1/2 years ago and I had a hole open up and it is gradually getting bigger and now a 2nd hole has opened up too. Don't know what has caused it? Need to know how to fix it? We had it sealed when it was done... How ... Read More
  3. How to Remove Residual Acid Cleaner Q. We installed a marble shower wall, and the contractor used an acid to clean it. We had it professionally repolished, but it keeps getting etched after we take a shower. What’s causing the etching and how do we correct it? A. If you... Read More
  4. Remove faux finish - quote Q: Hi all, I would like to get a quote to fix a coffee table, pure travertine. The coffee table has a lot of scraches and cracks. The size of the travertine is 145cm length and 75cm width and 45mm thick. Please let me know how much it would cost to r... Read More
  5. How do you wax hone finished travertine floors? Q. How do you wax hone finish travertine floors?  A. We do not recommend waxing travertine floors or any other stone floor for the following reasons: Waxes are topical coatings which are much softer than the stone and will mar and scuff easily.... Read More
  6. I just had my travertine floors installed last week, is honed finished, but I do not want a very glossy finish. How long does the enhancer last? Q. I just had my travertine floors installed last week, is honed finished, but I do not want a very glossy finish. How long does the enhancer last?A. How long the color enhancer lasts depends on how much traffic it sees and how it is cleaned and main... Read More
  7. We have a polished travertine table where someone spilled salsa. We wiped it off right away but the finish has been dulled. What can we do to repair it? Q. We have a polished travertine table where someone spilled salsa. We wiped it off right away but the finish has been dulled. What can we do to repair it? A. What you are describing are not stains. They are acid etches. The stone has be... Read More
  8. Polish Crema Marfil versus honed finish Q. I have a client that has crema marfil tile throughout the bottom floor of their house. When purchasing the floor they were never made aware that you could get either polished or honed. I believe they got honed. Is there a process or way to achieve... Read More
  9. Would the steel wool mess up the finish on my chrome fixtures? Play it safe and use something specific for cleaning chrome. ... Read More
  10. I just had my floors refinished, how do I maintain them? DON'T damp-mop your floor using a solution of water and stone soap. Like any other soap, stone soap will leave a hard-to-remove deposit on the surface of the stone. Stone soaps have very limited applications and, most importantly, they are not for cl... Read More
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