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  1. My new marble floor has a white powder on it. It cleans up with water, but keeps coming back. Is there anything I can use to clean it off permanently? This is a common condition, especially if the floor is new. When the marble is installed, it is set in a mortar base that is wet. As the moisture evaporates, it carries with it dissolved salts which are deposited on the surface of the stone. This con... Read More
  2. Etch Removal From Juice Spill Q. We have a polished travertine kitchen floor. Cranberry juice was spilled on the floor; causing a dulling affect in small areas. We typically have our stone professionally cleaned every 3 years and it is not due for another year so I was wondering ... Read More
  3. Verde Fuoco Installation Q. I have just had a large granite countertop installation done, including two large pieces of verde fuoco, which are riddled with fissures as well as several cracks, some but not all of which appear to have started out as fissures. I want to replace... Read More
  4. remove travertine tiles Q. I have to do a repair around a jetted tub set in 12" travertine tile landing. All the tiles are set in grout. Is there a way to dissolve the grout & save the tiles? Thanks, Tom--A. Hi Tom, There is a risk factor involved with this task. O... Read More
  5. Should I polish and seal my new marble flooring? Q: Just had a new marble flooring installed (approximately 2500 sq. ft). Contractor did not mention polishing or sealing--job is now over..just told me to use water to clean the floor. I have since tried to find some info----do you recommend polishin... Read More
  6. I know that I can use mineral oil on my soapstone to age, or give a nice patina to my soapstone, but how do I remove the excess mineral oil from the surface of the stone? You can use denatured alcohol or acetone but the preferred choice would be to not use so much mineral oil that you would have to do this. Ideally, if you use a clean rag or good quality paper towel after the application and rub, rub, rub, any little ... Read More
  7. How should I care for my natural stone floors? First, Invest in Quality Cleaning Tools. A cleaning chore—any cleaning chore—is never a matter of a cleaning product only. The implements—cleaning rag, paper towel, scrubbing pad, squeegee, etc.—are important considerations as... Read More
  8. How do I care for my newly installed floors? The best thing to have done to a brand-new polished stone floor is a detailing job by a properly trained janitor, or a professional stone refinisher. Detailing means deep-cleaning the floor virtually square inch by square inch, removing all possible ... Read More
  9. I just had my floors refinished, how do I maintain them? DON'T damp-mop your floor using a solution of water and stone soap. Like any other soap, stone soap will leave a hard-to-remove deposit on the surface of the stone. Stone soaps have very limited applications and, most importantly, they are not f... Read More
  10. When I am polishing with a powder the marble gets a dull, wavy appearance and sometimes looks rough and dimpled. What’s going on? You are describing what is known as " orange peel." Orange peel is the result of using too much acid on the marble. In other words, most marble polishing powders contain acid and you are either using too much powder or working the powder too long. To... Read More
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