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  1. remove travertine tiles Q. I have to do a repair around a jetted tub set in 12" travertine tile landing. All the tiles are set in grout. Is there a way to dissolve the grout & save the tiles? Thanks, Tom--A. Hi Tom, There is a risk factor involved with this task. O... Read More
  2. When I am polishing with a powder the marble gets a dull, wavy appearance and sometimes looks rough and dimpled. What’s going on? You are describing what is known as " orange peel." Orange peel is the result of using too much acid on the marble. In other words, most marble polishing powders contain acid and you are either using too much powder or working the powder too long. To... Read More
  3. My new marble floor has a white powder on it. It cleans up with water, but keeps coming back. Is there anything I can use to clean it off permanently? This is a common condition, especially if the floor is new. When the marble is installed, it is set in a mortar base that is wet. As the moisture evaporates, it carries with it dissolved salts which are deposited on the surface of the stone. This con... Read More
  4. Solution for Stains on new limestone floor Q. I bought lagos azul limestone back in December and it is getting installed in sections. I would greatly appreciate it if you could help me. I am hoping you might know a solution or can refer me to someone. My kitchen contractor installed the tile ... Read More
  5. Hard water stains and etching on soapstone Q: I have hard water stains on my soapstone countertops. It is an extremely hard and dense green soapstone, not the softer black and white. The rings and cloudy sponge marks are driving me crazy. My fabricator oiled the countertops and said that the ... Read More
  6. Getting back that honed, old look on polished marble Q. I recently (last week) had white calacata gold marble installed in my house (2nd home). The marble was SUPPOSED to be honed before they installed it. I am sick...it is very shiny...and I want the dull, old look. Is there any way to achieve this lo... Read More
  7. Cleaning Marble - Etching, Rings and Damage on Marble Surface Q. I have a marble countertop in my bathroom. In a panic I put comet on a stain and took the finish off. How can I get the finish back? Also, I have a few ring marks. How get I get rid of them. Thank you Evelyn A. If the damage to the surface is not... Read More
  8. Hard water stains in shower Q. We moved into a new house 6 months ago that has a shower stall made with 4x4 tumbled travertine tiles. We live in Phoenix where the water is pretty hard and the stone is getting a hazy white appearance to it most likely from the hard water. We wer... Read More
  9. etch spots on polished travertine Q. Is there any way to bring back the shine of dull spots on polished travertine? The cat threw up and we didn't discover it until the next morning. Then our son sprayed some floor cleaner on it and didn't get it all up so there are dull sp... Read More
  10. Spa Tile Restoration Q: I had my ceramic tiles acid washed with a mix of 2 parts muriatic acid and 2 parts water. It cleaned up heavy clacification but tiles remain smokey and cloudy. Do I have options to improve the finish other than polishing? Would... Read More
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